Public Power

Customer Service Policy & Practices

If you have any questions about your participation in your community's aggregation program, please call us at 1-800-830-2944 (Monday - Friday, 9:00am to 7:00pm ET), or email us at  Our company headquarters is located at 535 Connecticut Ave., 6th Floor, Norwalk, CT 06854.  You can find a list of current aggregations and Energy Disclosure Labels listed below:


When Energy Gets Neighborly

What if you could harness the power of your community to lock-in a low rate on your electricity bill? Your neighborhood and your electric bill may seem unrelated, but if you live in any of the seven states where municipal, or community choice aggregations are allowed by law —California, Illinois, Massachusetts, New York, New Jersey, Ohio, and Rhode Island— you may know someone who benefits from combined energy supplied via a community or municipal aggregation. In fact, approximately 5% of the U.S. population in over 1,300 municipalities, ranging from small towns and rural counties to large cities such as Chicago and San Francisco, are served via this unique approach to energy supply.

To put it simply, aggregations offer residents energy supply choices and prices they simply could not get from the traditional utility model. Whether it’s a higher green content than provided by the local utility, a lower price based on combined buying power or both – aggregated customers enjoy the benefits created by the scale of a large buying group of residential and (sometimes) non-residential electricity accounts.

Community aggregation programs give consumers the ability to maximize their savings by reducing energy costs. The idea is simple: With the opportunity to acquire a large number of customers quickly, suppliers are more willing to provide aggressive fixed-rate pricing and attractive contract terms. Not only is this favorable for the individual consumer, but a large part of those savings find their way back into local economies, benefiting the entire community!

Aggregation programs are highly pro-consumer, meaning the details and terms of aggregations are made but by representatives of the community acting for the consumers' benefit. First and foremost, the municipality discusses and approves an aggregation program that best works for residents and begins to solicit bids from qualified third party suppliers. Once a winning supplier has been selected based on the most competitive pricing and offerings, the supplier is responsible for sending a notice detailing the program to all eligible residential account holders, indicating the length of term as well as the new rate vs. the utility price-to-compare. But, consumers are able to opt-out of the program with no penalty, at any time and continue to receive service and supply from their local utility if they choose to do so.

Retail choice – whether individually or under a municipal aggregation program – does not mean consumers are waving goodbye to the local utility. Utilities still play an important role in electricity supply and remain responsible for managing the grid, maintaining the transmission and distribution system, as well as billing and customer service. Instead, aggregation means that your municipality replaces the utility in contracting to purchase electricity on the community’s behalf.

We get it – people don’t like choices made for them. And we understand that critics of municipal aggregation programs are concerned with consumers losing the power to choose an energy supplier. But with the option to opt-out of an aggregation program and remain with the utility, customers are still enjoying the same freedom to choose the energy supplier that makes sense for their specific needs and budget.

It’s no surprise that communities and electricity providers are teaming up to provide savings that build stronger, more economically diverse communities. With fixed service rates and access to energy efficient programs and offerings, municipal aggregation is helping to change the way communities think about energy. Given the choice, consumers across the nation will continue to choose to take control of their energy costs – together.