PP&U FAQ

• Who are you?
  We are a licensed electricity supplier in the state of Connecticut. Our goal is to do what Connecticut deregulation was created for: lower customers' electricity bills throughout the state. We have no enrollment fees, cancellation fees or long term contracts. Residential customers may cancel at any time for any reason and have absolutely nothing to lose by trying our company's service.
  
  
• Where does your power come from?
  Our power comes through the New England Power Pool, just like all other suppliers, over existing transmission lines.
  
  
• How can you offer such a low rate and what determines it?
  Our rate is relative to enrollment volume and market conditions. By reviewing our customers' historical data, we're able to project our megawatt volume by the hour. This enables us to plan in advance what our costs and margins will be and thus determine what rate we need to charge our customers.
  
  
• When I switch suppliers is there a disruption of power?
  No. The switch from one supplier to another is seamless.
  
  
• What should we do about contacting our other alternate supplier?
  With your written authorization, we handle the switch from your current supplier to us. There is no need to contact your current supplier, unless you have a contract with them.
  
  
• What if I have a contract?
  Unless you're able to get out of your current contract, we ask that you adhere to any previous contractual obligations you have with your current supplier.
  
  
• When will my service start?
  The transfer of service starts on the customer's next meter read date after approval.
  
  
• Do you offer green energy?
  No. However, we're required by the DPUC to obtain 5% of all our energy from a renewable resource.
  
  
• Do you have a higher rate during peak hours?
  No. We have one rate flat throughout the day and do not offer time of use rates.
  
  
• Will my commercial property pay a higher rate than my residential property?
  No. We provide one rate for all our customers.
  
  
• Will I get a confirmation when I enroll online, by fax, or e-mail?
  Only our customers that enroll online will receive an e-mail confirmation of their enrollment and they will only be contacted further if their enrollment is rejected. Rejected enrollments are usually due to discrepancies in the enrollment information provided by the customer with their actual account information.
  
  
• How will I know that I'm a Public Power & Utility customer?
  Upon enrollment, the utilities have two days to get back to us with an approval or a rejection. If rejected, we aggressively try to find out why. We then contact the customer and re-enroll them. Otherwise, you will see Public Power & Utility on your next electric bill after the transfer of suppliers takes place.
  
  
• Who do I pay? Will it say Public Power & Utility as my supplier on my bill, or will I be getting a separate bill from you? All customers are still invoiced by their local utility, either CL&P or UI, and are expected to still pay them as they always have.
  
  
• If I signed up with Public Power & Utility 2 to 3 weeks ago, why haven't I seen my savings yet?
  After approval, the transfer of service takes place on the next meter read date and will not be reflected until the following invoice. It is not a quick process, but no other effort is required on the part of the customer.
  
  
• How can I calculate my savings on my bill from Public Power & Utility?
  Customer's savings are relative to their usage and current subscriber fees. We encourage everyone to use the calculator on our website, but they may determine the savings on their own. Just subtract the Public Power & Utility's rate from your current provider and multiply the difference by your kilowatt usage.
  
  
• Is Public Power & Utility's service going to be available in other states?
  Yes. We are currently looking to expand into several other deregulated states. We will make an announcement when that happens.
  
  
• What is your service area in Connecticut? Can we transfer if we're with Groton Utilities or live in Wallingford?
  No. We cover the entire state except for Wallingford and Groton.
  
  
• Can we receive your service if we're on a budget plan or energy assistance?
  Yes. Customers on budget plans will have their utility invoices prorated to our lower rate. This is generally done at the end of the year.
  
  
• Can we receive your service if we owe money to the distribution company?
  Yes. But customers are still responsible for paying the previous amount due to them.
  
  
• Can we receive your service if our new address hasn't been activated yet through the distribution company? No. A current utility account must be in place before we are able to make the switch.